What you get
One queue for the whole network
Filter by location, rating or status and clear the backlog in a single sitting.
Consistent brand voice
Head office sets the tone and the phrases to avoid; every location's replies follow it.
Location-level analytics
Average rating, reply rate and response time per site, so you can coach the outliers.
An example reply
"The city store is always spot on but this branch felt understaffed today."
Thanks for the honest feedback, Ben — and for being a regular at our city store. Today's staffing clearly fell short at this branch and we're looking at the roster. We'd love the chance to give you the usual standard next visit.
Questions
Is there a limit on locations?+
Each subscription covers one business. Add another subscription to add another location — they all stay under the one login.
Can I see performance per store?+
Yes, the analytics view breaks down rating, reply rate and volume by location.